We saw no one but him and we walked around. He said there are 20 other employees to help us. We ('the crowd') told him to relax, he's doing great, don't worry, take your time, etc. When the show was over there was 1 guy at the bottom of the escalator TOTALLY STRESSED and telling people to 'find another employee' to help unlock phones because he was so overwhelmed the crowd was surrounding him.
Then you 'keep getting pushed' to the front where they lock your phone. The Foxwoods staff handed everyone a post-it note (no rhyme or reason - just whoever pushed harder to the front) with their seat number on it.
There were no lines just a chaotic groups of people pushing each other (use a velvet rope Foxwoods!). Her show was great but the venue was not.
